Today we are posting about an article written by Victoria Rossi at Software Advice on intercepting customer complaints before they reach Yelp. Take a look at some of the highlights in the slide deck below. 4 Tactics to Keep Customer Complaints Off Yelp from Software Advice We, of course, wholeheartedly agree with the idea that negative reviews
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One of the things consumers love most about OwnerListens is getting a response from an actual person, not a title or a brand. We believe that translates to social networks and review sites as well. Customers love knowing more about the person behind their meal, haircut, dental cleaning etc. Online profiles let you showcase the
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Second installment of Throwback Thursday Customer Service Series brings us back to 1982 with a scene from Fast Times at Ridgemont High.
1. Insisting on Outdated Platforms Consumers do not want to fill out a contact form and its 12+ mandatory fields. They do not want to call and wait on hold. And if they’re under 25, they really don’t even want to email you. When consumers are at your store, a few might complain in person,
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Creating captivating content will draw people’s attention to your website. Your number one goal should be to creating content that people want to engage with, either by commenting or sharing on their own social networks, thus generating free and unbiased advertising for your business. We recommend the 4-C strategy to creating your own content: Consistent:
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