How to Respond to Negative Reviews on Yelp, Google or Facebook

September 3, 2014 | by Adi Bittan | Business Learning Series, Info for Owners

Negative reviews have a direct effect on your business’ bottom line! Online review sites make it easy for anyone to share their opinion online where everyone can see it. Reviews will have an impact on your business regardless of whether they are true or false, positive or negative. A review might even be completely fake
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Customer Service Case Study: Remember the Positives

September 2, 2014 | by Lisa Villarreal | Business Learning Series, Customer Service Case Study, For Everyone, Info for Owners

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Businesses want to be on the cutting edge, but when it comes to customer care we could learn a timeless lesson from 1940’s pop legend Johnny Mercer: You gotta’ accentuate the positive, eliminate the negative. Trouble is, we sometimes get so caught up in the negative that we forget the importance of identifying and developing
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