Monthly Archives: July 2014

Big Business Customer Service Mistakes – #2 Making Assumptions

This is the second installment of our series: Big Business Customer Service Mistakes. Businesses have, for the most part, built systems to allow customers to provide feedback. That’s a great first step, but making that feedback experience a good one for the customer is the next. Avoiding this mistakes will help! Making Assumptions: Mislabeling Customer Feedback
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