Monthly Archives: April 2016

Communication: Keys to the Customer Satisfaction Kingdom

Let’s talk about communication Communication defines how we connect with other people in our everyday lives. It’s not a word that is brought up as often as it should be when it comes to customer service. Sure, the average store defines great customer service as having inventory, and decent pricing, and while these things are important,
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Messenger + OwnerListens

10,000+ OwnerListens businesses already know that messaging with customers is awesome! Today messaging with customers gets even more awesome through our new integration with Facebook Messenger, the instant messaging app loved by over 900 million people worldwide. Bots for Messenger are now live! The Messenger Platform empowers businesses to interact with customers where they are,
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Instant Messaging Apps V. SMS Texting – And the winner is…

What’s the difference between instant messaging and texting? What does it mean for businesses? The number of people using instant messaging (IM) apps is staggering – over 4 billion IM accounts have been created worldwide. Over a billion people use WhatsApp, over 900 million use Facebook Messenger, 650 million use WeChat and those are just the
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