Author Archives: Adi Bittan

Welcome BBB!

We are beyond excited to announce BBB now, our collaboration with Better Business Bureau of Los Angeles and Silicon Valley. Since we first met Steve McFarland, the CEO, our discussions always come back to two topics: Alignment of values and mission. We believe direct and efficient communication between businesses and their customers is the best
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2016 Was Not About Us

OwnerListens - Making Customers Happy

2016 was quite a year at OwnerListens. We passed the 12,000 businesses mark, added some marquee customers (hey 49ers!) and launched some awesome capabilities such as landline texting, Zendesk integration, Google Analytics support, Google Tag Manager and much, much more. Texting with customers was legitimized by Facebook Messenger’s launch of chatbots (in which we participated)
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Are Business Contact Emails Dead?

Contact email - Texting is better

They are the most ubiquitous contact channel on the web – [email protected], [email protected], [email protected] – contact emails. Emails are fairly simple. Customers know how to use them, businesses have playbooks and tools for responding. There’s an established routine. However, everyone also complains about email; There’s too much of it. People can’t get to all of
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Texting as an Accessibility Tool – The most important reason to add texting to your business

Most of our posts are about why texting is better. Better for customers, better for businesses. Generate more sales, provide better service. Anyone following this blog already understands the benefits. This post is about a completely different and much more serious benefit of texting: accessibility. May is Mental Health Month which includes National Anxiety and Depression
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