This is the second installment of our series: Big Business Customer Service Mistakes. Businesses have, for the most part, built systems to allow customers to provide feedback. That’s a great first step, but making that feedback experience a good one for the customer is the next. Avoiding this mistakes will help! Making Assumptions: Mislabeling Customer Feedback
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We’re staying in 1995 with this fun scene starring Chris Farley and David Spade from Tommy Boy. In this 2-for-1 special you’ll also get a lesson on sales. http://www.wingclips.com/movie-clips/tommy-boy/diner-pitch
Following on our Business Learning Series, which focused on how businesses can take control of their online reputation, we want to address some common customer service mistakes we see businesses make – on- and offline. While “Big Business” may be the most common offenders, businesses of all sizes and industries can learn from these mistakes
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Great customer service is good for your business Though it seems obvious, many businesses aren’t doing customer service right despite their best intentions. As we (and many others) talk about extensively, excellent customer service holds rich rewards for businesses. Not only can you turn casual customers into loyal ones and keep the loyal customer happy
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Recently, the feedback space got a little busier. We welcome more attention on customer feedback; we certainly think it is important. But it must be done right. Mediocre feedback solutions aren’t feedback solutions at all; they’re just annoyances for customers. Some of the newcomers to the customer feedback space are banking heavily on receipts to
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