Tag Archives: customer service

Newegg doing customer support right by adding Facebook Messenger to its communication channels portfolio

How Newegg is upping its customer support game by adding Facebook Messenger for Business Newegg is a well known ecommerce retailer that focuses on electronics. It boasts more than 28 million registered customers and regularly touts its industry leading customer service ratings. Like any ecommerce merchant it faces competition from the likes of Amazon and
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The Why and How of Messaging

Messaging Brainstorm

The How (do you) and Why (should you) of Messaging Messaging is everywhere these days: SMS, WhatsApp, Messenger, Twitter and it seems new messaging platforms emerge every day. Since it’s where customers are, businesses naturally want to be there too. Luckily, messaging is cheap, cost effective, and customers prefer it to traditional methods of business communications (phone,
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